Zoyo Kids

Terms and Conditions

Please read these terms before placing an order. By purchasing from Zoyo Kids, you agree to the terms below.

Orders

By placing an order with Zoyo Kids, you confirm that the information you provide is accurate and that you are authorized to complete the purchase. Orders may be reviewed before confirmation.

Pricing and Availability

Product prices, offers, and availability may change without notice. If a product becomes unavailable after you order, we may contact you to arrange a replacement, delay the shipment, or cancel the unavailable item.

Payment

Available payment methods are shown during checkout. For cash on delivery orders, payment is collected when the order is delivered.

Delivery

We aim to deliver orders as quickly as possible. Delivery time may vary based on location, courier availability, stock, holidays, weather, or other circumstances outside our control.

Free Shipping

Free shipping may be available on orders over ৳ 1,999. Shipping rules, coverage, and fees may vary by delivery area and order value.

Replacement

We offer an easy 7-day replacement for damaged or wrong items. Please contact us as soon as possible with your order details and clear photos or videos of the issue.

Product Use and Safety

Products should be used according to their age recommendation, safety labels, and instructions. Adult supervision may be required for some toys, learning kits, and gadgets.

Cancellations

You may request cancellation before the order is shipped. Once an order has been dispatched, cancellation may not be possible and replacement rules may apply.

Contact

For order help, replacement requests, or product questions, contact Zoyo Kids support through the available store contact channels.